Cognition Knowledge Base
Delivery Settings
Setting | Description |
---|---|
Delivery Method | Displays current delivery method. Should typically be 'Standard Delivery' for production sites and 'Testing Email Address' for staging sites. |
Test Email Address | The email address emails will be sent to for testing. Should only appear on staging websites with the 'Testing Email Address' delivery method. |
No Reply Address | Email address system generated emails will appear to arrive from. |
Send Test Email | Button that once pressed displays a pop up window that asks for an email address to send a test email to. |
Email Templates
A list of standardized email templates in which you may view by clicking on the button.
Session Notifications
Setting | Description |
---|---|
Instructor receives Session notifications | Instructor will receive notifications for Sessions. |
Student Receives Session Notifications | Student will receive notifications for Sessions. |
Supervisor receives Session notifications | Supervisor will receive notifications for Sessions. |
OJT/SS Notifications
Setting | Description |
---|---|
Reviewer receives OJT/SS Submission notifications | Reviewers will receive email notifications when they receive OJT/SS submissions. |
Student receives OJT/SS notifications | Student will receive email notifications when OJT/SS submissions are declined. |
Supervisor receives Student OJT/SS notifications | Supervisor will receive email notifications when a direct report's OJT/SS submission is declined. |
Past Due Emails
Setting | Description |
---|---|
Enable Past Due Emails for Students [Add Positions] | Toggle if Student users get emails for their own past due assignments. You may add position filters to this field to limit that only the positions selected, that are students, will receive a Past Due assignment email. |
Enable Past Due Emails for Supervisors [Add Positions] | Toggle if Supervisor users gets emails for their immediate direct reports of who have past due assignments. You may add position filters to this field to limit that only the positions selected, that are supervisors, will receive a Past Due assignment email for their immediate direct reports. |
Enable Digest Emails for Locations | Toggle if Locations receives an email as to if any students at said Location have past due assignments. For example this might go to an individual store’s email. |
Enable Outstanding Tasks Emails for Instructors | Toggle if Instructor users are notified via email, that they have tasks on their teaching plan that require attention. |
Proactive Emails
Setting | Description |
---|---|
Selected Proactive Email Module Report Group | Select a specific Learning Module Report Group to limit which modules will appear in the Proactive (upcoming assignments) Email. If no learning module report group is selected. Than all active modules will be included. |
Enable Proactive Emails for Students [Add Positions] | Toggle if Student users get emails for their own upcoming assignments. You may input the number of days that are within the due dates of upcoming assignments. Toggle past due assignments within the proactive emails. There is a add position filters to this field to limit that only the positions selected, that are students, will receive a Past Due assignment email. |
Enable Digest Emails for Supervisors [Add Positions] | Toggle if Supervisor users gets emails for their immediate direct reports of who have upcoming and/or past due assignments. You may input the number of days that are within the due dates of upcoming assignments. Toggle past due assignments within the proactive emails. There is a add position filters to this field to limit that only the positions selected, that are supervisors, will receive a Past Due assignment email for their immediate direct reports. |
Enable Digest Emails for Locations. | Toggle if Locations receive emails as to if any students at said Location have upcoming and/or past due assignments. For example this might go to an individual store’s email. You may input the number of days that are within the due dates of upcoming assignments. Toggle past due assignments within the proactive emails. |
Email Layout
Setting | Description |
---|---|
Email Style | Customize the Email Style for certain emails. Contact us if you’d like to know information about this setting. |
Email Header | Customize the Email Header for certain emails. Contact us if you’d like to know information about this setting. |
Email Footer | Customize the Email Footer for certain emails. Contact us if you’d like to know information about this setting. |
New User Emails
Setting | Description |
---|---|
Enable New User Welcome Email | Toggle if a welcome email will be sent to users the day they are added to the system. This email must be enabled in the user’s Division in order to send. |
Enable New User Reminder Email | Toggle if you wish to send periodic emails to new users who are not registered. This email must be enabled in the user’s Division in order to send. |
Send to user [X] times | The amount of times a new unregistered user will receive a Reminder Email. |
Send every [X] days | The frequency a new unregistered user will receive a Reminder Email based on days. |
ILT session Emails
Setting | Description |
---|---|
Enable Session Reminder Email | Toggle for students that have scheduled ILT sessions if they will receive a Session Reminder Email. |
Send to user [X] days before session | The number of day(s) prior for when the Session Reminder email will be sent to students. |
Email Allowances
Setting | Description |
---|---|
Allow emails to be sent from Session roster | This checkbox will allow emails to be sent from the Session Roster. |
Allow Students to email Instructors | Allows Student to send email to Instructor. |
Enable Development Plan Reminder Notification | When this box is checked, in Development Plan Administration, under 'More Options', there will be an option to 'Send Reminder Email' to the student. |
Incorrect Supervisor Notification
Setting | Description |
---|---|
Enable from OJT/SS | Allow students to send incorrect supervisor notifications from OJT/SS modules |
Enable from Profile | Allow students to send incorrect supervisor notifications from their profile |
Email Recipients | List of recipients for incorrect supervisor notifications |
External Data Connections
Setting | Description |
---|---|
External Data Connection | Send an email when an error with an external data connection is detected |
Document Error Notifications | Send an email when an error with a document is detected |
System Health
Setting | Description |
---|---|
System Health Notifications | Send emails when System Health detects an issue |
Compliance Modules
Setting | Description |
---|---|
Refusal Notifications | Send notifications when a user refuses a compliance module |
Active Users No Longer In Import Notifications
Setting | Description |
---|---|
Enable Email Notifications | Send an email when active users do not appear in an import |
Email Recipients | List of emails notifications are sent to |
Days Since Last Import | Number of days an active user must be absent from an import before a notification is sent |
Send Email On | Day of the week notifications are sent |
Email Whitelist
Setting | Description |
---|---|
Enter the allowed domains | Only email addresses with a domain on this whitelist can be used. A blank whitelist allows any domain. |
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Some Cognition features may require additional licensing. If your organization is interested in a feature seen here, please contact Reflection Software for more information.