Cognition Knowledge Base

Email

Delivery Settings

Setting

Description

Setting

Description

Delivery Method

Displays current delivery method.  Should typically be 'Standard Delivery' for production sites and 'Testing Email Address' for staging sites.

Test Email Address

The email address emails will be sent to for testing.  Should only appear on staging websites with the 'Testing Email Address' delivery method.

No Reply Address

Email address system generated emails will appear to arrive from.

Send Test Email

Button that once pressed displays a pop up window that asks for an email address to send a test email to.

Email Templates

A list of standardized email templates in which you may view by clicking on the button.

Session Notifications

Setting

Description

Setting

Description

Instructor receives Session notifications

Instructor will receive notifications for Sessions.

Student Receives Session Notifications

Student will receive notifications for Sessions.

Supervisor receives Session notifications

Supervisor will receive notifications for Sessions.

OJT/SS Notifications

Setting

Description

Setting

Description

Reviewer receives OJT/SS Submission notifications

Reviewers will receive email notifications when they receive OJT/SS submissions.

Student receives OJT/SS notifications

Student will receive email notifications when OJT/SS submissions are declined.

Supervisor receives Student OJT/SS notifications

Supervisor will receive email notifications when a direct report's OJT/SS submission is declined.

Past Due Emails

Setting

Description

Setting

Description

Enable Past Due Emails for Students

[Add Positions]

Toggle if Student users get emails for their own past due assignments. You may add position filters to this field to limit that only the positions selected, that are students, will receive a Past Due assignment email.

Enable Past Due Emails for Supervisors

[Add Positions]

Toggle if Supervisor users gets emails for their immediate direct reports of who have past due assignments. You may add position filters to this field to limit that only the positions selected, that are supervisors, will receive a Past Due assignment email for their immediate direct reports.

Enable Digest Emails for Locations

Toggle if Locations receives an email as to if any students at said Location have past due assignments. For example this might go to an individual store’s email.

Enable Outstanding Tasks Emails for Instructors

Toggle if Instructor users are notified via email, that they have tasks on their teaching plan that require attention.

Proactive Emails

Setting

Description

Setting

Description

Selected Proactive Email Module Report Group

Select a specific Learning Module Report Group to limit which modules will appear in the Proactive (upcoming assignments) Email. If no learning module report group is selected. Than all active modules will be included.

Enable Proactive Emails for Students

[Add Positions]

Toggle if Student users get emails for their own upcoming assignments.

You may input the number of days that are within the due dates of upcoming assignments. Toggle past due assignments within the proactive emails. There is a add position filters to this field to limit that only the positions selected, that are students, will receive a Past Due assignment email.

Enable Digest Emails for Supervisors

[Add Positions]

Toggle if Supervisor users gets emails for their immediate direct reports of who have upcoming and/or past due assignments.

You may input the number of days that are within the due dates of upcoming assignments. Toggle past due assignments within the proactive emails. There is a add position filters to this field to limit that only the positions selected, that are supervisors, will receive a Past Due assignment email for their immediate direct reports.

Enable Digest Emails for Locations.

Toggle if Locations receive emails as to if any students at said Location have upcoming and/or past due assignments. For example this might go to an individual store’s email.

You may input the number of days that are within the due dates of upcoming assignments. Toggle past due assignments within the proactive emails.

Email Layout

Setting

Description

Setting

Description

Email Style

Customize the Email Style for certain emails. Contact us if you’d like to know information about this setting.

Email Header

Customize the Email Header for certain emails. Contact us if you’d like to know information about this setting.

Email Footer

Customize the Email Footer for certain emails. Contact us if you’d like to know information about this setting.

New User Emails

Setting

Description

Setting

Description

Enable New User Welcome Email

Toggle if a welcome email will be sent to users the day they are added to the system. This email must be enabled in the user’s Division in order to send.

Enable New User Reminder Email

Toggle if you wish to send periodic emails to new users who are not registered. This email must be enabled in the user’s Division in order to send.

Send to user [X] times

The amount of times a new unregistered user will receive a Reminder Email.

Send every [X] days

The frequency a new unregistered user will receive a Reminder Email based on days.

ILT session Emails

Setting

Description

Setting

Description

Enable Session Reminder Email

Toggle for students that have scheduled ILT sessions if they will receive a Session Reminder Email.

Send to user [X] days before session

The number of day(s) prior for when the Session Reminder email will be sent to students.

Email Allowances

Setting

Description

Setting

Description

Allow emails to be sent from Session roster

This checkbox will allow emails to be sent from the Session Roster.

Allow Students to email Instructors

Allows Student to send email to Instructor.

Enable Development Plan Reminder Notification

When this box is checked, in Development Plan Administration, under 'More Options', there will be an option to 'Send Reminder Email' to the student.

Incorrect Supervisor Notification

Setting 

Description

Setting 

Description

Enable from OJT/SS

Allow students to send incorrect supervisor notifications from OJT/SS modules

Enable from Profile

Allow students to send incorrect supervisor notifications from their profile

Email Recipients

List of recipients for incorrect supervisor notifications

External Data Connections

Setting 

Description

Setting 

Description

External Data Connection

Send an email when an error with an external data connection is detected

Document Error Notifications

Send an email when an error with a document is detected

System Health

Setting

Description

Setting

Description

System Health Notifications

Send emails when System Health detects an issue

Compliance Modules

Setting 

Description

Setting 

Description

Refusal Notifications

Send notifications when a user refuses a compliance module

Active Users No Longer In Import Notifications

Setting 

Description

Setting 

Description

Enable Email Notifications

Send an email when active users do not appear in an import

Email Recipients

List of emails notifications are sent to

Days Since Last Import

Number of days an active user must be absent from an import before a notification is sent

Send Email On

Day of the week notifications are sent

Email Whitelist

Setting

Description

Setting

Description

Enter the allowed domains

Only email addresses with a domain on this whitelist can be used. A blank whitelist allows any domain.



 

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Some Cognition features may require additional licensing. If your organization is interested in a feature seen here, please contact Reflection Software for more information.