Cognition Knowledge Base

Forgot Password

Table of Contents

There are several ways to reset your password if you have forgotten it.  All of them start by first clicking on 'Forgot Password' at the top of the the login page.

Next, enter your 'Login ID' and click 'Next'.

From this point there are three methods of recovery

Method 1 - Secret Question

If you know the answer to your secret question, simply enter the answer and choose a new password.  If you do not remember the answer to your secret question, you will have to use another method.  Hit 'Finish' and your password will be reset.  If you enter your Secret Answer incorrectly five times, you will be locked out and will have to use one of the other two methods to reset your password.

Method 2 - Email Reset

If you have previously set an email, you can have a reset link sent to you.  Click 'Request a New Password Reset Key' and an email will be sent to you with a reset link.


Follow the link in the reset email and you will be brought to the page bellow.  Enter a new password and secret question/answer and click 'Finish' and your password will be reset.

Method 3 - Reset Key

If you do not know the answer to your secret question and you have not previously set an email address, you will need to seek the assistance of an enterprise administrator.  An enterprise administrator can generate a 'Password Reset Key'.  Once you have a password reset key, click 'I have a Password Reset Key'.

You will be brought this this page.  Enter the 'Password Reset Key' and a new password and secret question.  Click 'Finish' and your password will be reset.





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