The Performance Review Scale can not always be changed on a Performance Review when there are evaluations or other reviews with Goal Types that are using that same scale. This is to ensure consistency between evaluations and ensure correct scoring. If you encounter an error message when trying to update your scale, follow the guide below for some tips on how to troubleshoot the error.

Message

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CannotChangeScale-OverallEval CannotChangeScale-OverallEval

Rating Scale cannot be changed because there are Overall Evaluations using this

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scale

This Performance Review has overall evaluations using the current rating scale, therefore the scale cannot be changed.

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For more help troubleshooting and determining a solution, email your Cognition Help Desk or Support Representative.

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CannotChangeScale-GoalRatings CannotChangeScale-GoalRatings

Rating Scale cannot be changed because there are Users with rated goals belonging to a Goal Type associated with this Performance Review.

There are users with goal evaluations belonging to one or more of the Goal Types associated with this Performance Review, therefore the scale cannot be changed.

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For more help troubleshooting and determining a solution, email your Cognition Help Desk or Support Representative.

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CannotChangeScale-SharedGoalType CannotChangeScale-SharedGoalType

Rating Scale cannot be changed because this review uses a Goal Type that is also used by other reviews on

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the current Rating Scale.

This Performance Review shares one or more Goal Types with another Performance Review that is on the same rating scale. A Goal Type cannot be on two different performance reviews with different rating scales, therefore this review’s scale cannot be changed.

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For more help troubleshooting and determining a solution, email your Cognition Help Desk or Support Representative.

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CannotAddGoalType-GoalRatings CannotAddGoalType-GoalRatings

This Goal Type cannot be added because it contains User Goals that have been previously rated on a different Rating Scale.

The Goal Type you attempted to add contains User Goals that were previously rated using a different scale than the scale that is being used by your current Performance Review. A Goal Type cannot contain User Goals that have been rated on different rating scales, therefore the Goal Type cannot be added to this review.

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For more help troubleshooting and determining a solution, email your Cognition Help Desk or Support Representative.

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CannotAddGoalType-OtherReviews CannotAddGoalType-OtherReviews

This Goal Type cannot be added because it is being used by by other performance reviews on a different Rating Scale.

The Goal Type you attempted to add is already used by a different Performance Review that is on a different rating scale. A Goal Type cannot be on two different performance reviews with different rating scales, therefore the Goal Type cannot be added to this review.

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