If system emails are being flagged as spam or are not being delivered at all you probably need to adjust the SPF record for your custom domain.

Before going through the steps below, it’s recommended that you read through these other common email troubleshooting tips.

SPF Record

An SPF record is one way for your domain to authorize our email server to send emails on your behalf. For example, if your no reply email address is lms@mydomain.com then there should be an SPF record for mydomain.com that lists our email server’s IP (192.237.128.79) as an authorized sender. An SPF record is a DNS TXT record with a specific format that looks something like this:

v=spf1 include:spf.protection.outlook.com -all

In order to authorize our email server to send emails from your domain, the example record above would need to be updated to look like this:

v=spf1 include:spf.protection.outlook.com ip4:192.237.128.79/32 -all

Note that the records above are just an example. Yours might look different or might not even exist yet. You should consult with the person in charge of your domain’s DNS about adding our IP address to your SPF record.

DKIM

Another method of authenticating emails is DKIM. If your domain requires DKIM signatures, that can be enabled in Cognition as well. In addition to someone from our team enabling DKIM signatures for your site, the two DNS records below need to be created for your custom domain.